How to Fix Apple Music Not Working on iPhone/iPad

Several iPhone, iPad and Mac users are reporting Apple Music problems after updating to iOS 10. More specifically users are stating that they’re unable to play any music. Some of the recently reported issues include:

  • Apple Music is unable to play music
  • Apple Music is unable to purchase ….
  • Apple Music is unable to login
  • Apple Music is unable to sync
  • Apple Music is unable to download
  • ‘Radio stations’ are not working
  • Receiving “This media is not supported” error
  • Receiving “Unexpected error code 4010”
  • Apple Music keeps randomly skipping songs
  • ‘My Music’ does not load any songs
  • “Apple Music” freezes (unresponsive)

If you are having similar issues, here is how you can troubleshoot. Please check to see if your issue still exists after performing each step.

Apple Music Not Working

Fix Apple Music Problems in iPhone/iPad

Step 1: Restart your device.

Step 2: Go to Settings and turn on Airplane Mode and wait a few second and turn back off again. If this does not work, do this after a reboot.

Step 3: Restart your Music app by pressing the home button twice, then swipe up on the Music app to close it. After this, relaunch the app.

Step 4: Reset your network settings by going to Settings > General > Reset > Reset Network Settings.

Step 5: Open the App Store app, then tap Updates and update at least one app (assuming you have updates available). You may be asked to accept Apple’s new terms and conditions and accept it and update the app(s). This may fix your Apple Music problem.

Step 6: Please update your iOS device to the latest version of iOS. Also if you are using your Mac or PC, then please update to the latest iTunes.

Step 7: Reset your device by pressing and holding the Sleep/Wake (On/Off) and Home buttons together until you see the Apple logo.

Step 8: Go to Settings > Music and turn off Show Apple Music. Then, go to Settings > iCloud and Sing Out, then Sign in.

Step 9: Try opening the Music app this way. Tap Settings > Music > and tap Join Apple Music this will open Apple Music.

Step 10: Last resort, back up your device using iTunes. To do this, connect your device to your computer, and click Backup Now. Now go to General > Reset > Erase All Content and Settings. Your iOS device will restart, set your iDevice as new (just follow the steps). when you finish this process, open the Music app.

If everything is working, now restore your device from your iTunes backup.

Good Luck!

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Source: Apple Toolbox

Roger W.

I'm a music lover and my friends know that. I'm not a great musician or a singer but I look for all ways to enjoy music. Apple Music and Spotify are my favorite.