Sometimes, songs on the Apple Music app just get grayed out and you can’t play them. Ever faced that? It’s usually a problem with sync and there’s nothing to worry about when songs get greyed out on your iPhone.
Before we try to fix it, it’s better that you understand why this happens. In most cases, it’s a sync issue. Maybe the file is missing on your computer (but still listed on iTunes and you synced it) or maybe the file is corrupt or modified in some way that makes it unreadable on iTunes/iPhone.
How to Fix Grayed Out Songs on Apple Music
To help you solve this problem, you can take a try with following tips. After performing each step, please check to see if your issue is fixed.
Step 1. Restart your iPhone. Turn off your device by pressing and holding the on/off button until you see the red slider and then slide the slider. To turn back on, press and hold the on/off button until you see the Apple logo.
Step 2. Plug your device into your Computer to sync. Ensure that all of the music is in your iTunes library. On the music tab, use the “Sync Music” button after unchecking every playlist, artist, album and genre. After syncing your device (which will erase all music from your device), reselect your playlists, artists etc. and re-sync again.
Step 3. Back up your device, then transfer and sync your content to your computer. The delete everything using “Erase All Content and Settings” in Settings > General > Reset (this may take up to a few hours so connect your device to a power outlet). then restore your device from a backup.
In the End
If you meet this problem –Item Not Available! This item can’t be played, please try to use the method above. Or if you are tired of listening to the music online, you can try to use Apple Music Converter to convert the Apple Music to MP3. This program can help you remove the DRM protection from Apple Music songs thus you can save the music files in your devices to avoid such problems.