Most of the time, buying a song, app, book, or movie from the iTunes Store is simple and worry-free. Click or tap a few buttons and in almost no time you’re enjoying your new media.
But sometimes problems with iTunes purchases crop up. If you lose your internet connection during the purchase or download, or there’s an error on Apple’s side, you can end up not being able to enjoy to your new content.
Some of the common problems that occur in these situations include:
- A partially downloaded file that can’t be played or used
- A charge to your credit card, but no download
- A file that appears to have completely downloaded, but doesn’t play
- A failed purchase.
If you’re facing one of these problems, here are 4 steps you can take to get the content you want from iTunes.
If the Purchase Didn’t Happen
The easiest of these problems to solve is if the purchase simply didn’t happen. In that case, you just need to buy the content again. To check to make sure the purchase didn’t happen using iTunes:
- Open iTunes
- Click the Account menu
- Click View My Account
- If you’re asked to log in to your Apple ID, do so and click View Account
- Scroll down to the Purchase History section
- Click See All
- Here, you’ll be able to see when your most recent purchase was and what it was.
You can perform the same check using the iTunes Store or App Store apps on an iOS device:
- Tap either app to open it
- Tap More (iTunes) or Updates (App Store)
- Tap Purchased
- Tap Not on This iPhone at the top of the app. This displays purchases not currently installed on your device
- If the item you tried to purchase isn’t present in this list, then the purchase didn’t happen.
If the item you were trying to buy isn’t listed in either place, you weren’t charged for it.
Just head back to the iTunes Store and buy it like you normally would.
Check for Available Downloads in iTunes
In some cases, you may run into a download that begins and then stalls out before it completes. If that’s the issue you’re facing, you should be able to restart the download easily:
- Open iTunes
- Click the Accountmenu
- Click Check for Available Downloads
- If you’re asked to enter your Apple ID, do so
- Click Check
- If you have a purchase that didn’t download at all or was interrupted, it should download automatically
Redownload Using iCloud
If your purchase succeeded and the item you’re looking for doesn’t come up when you Check for Available Downloads, there’s a simple solution for getting your missing content: iCloud. Apple stores all of your iTunes and App Store purchases in your iCloud account where you can easily redownload them.
Get Support at iTunes
The first three options on this list are likely to resolve the issue for the majority of users. However, if you’re one of the unlucky few who’s still got a problem even after trying them, you’ve got two options:
- You can submit a support email to Apple’s iTunes support team.
- Use Apple’s online help site to determine the best kind of support for you. This site will ask you some questions about your problem and, based on your answers, provide an article to read, a person to chat with, or a number to call.
Recommendation: iTunes M4V Converter for Mac
- Remove DRM from iTunes M4V movies, TV shows, episodes and music videos.
- Convert iTunes M4V video to DRM-free MP4 with zero quality loss.
- Retain all AC3 Dolby 5.1 Audio, AD, audio tracks, subtitles and closed captions.
- Break the 24 or 48 hours watching period on iTunes rental movies.
- Completely compatible with macOS 10.12 Sierra and iTunes 12.5.